‌Effective Date: September 2, 2026‌

Welcome to the official Refund and Returns Policy of SPECTRUM BRANDS DE MEXICO SA DE CV, the operator of our e-commerce platform accessible at www.spectrumbrandsmex.com. As a team of daily life enthusiasts dedicated to offering no-fuss, reliable daily small home essentials at fair, approachable prices, we have structured this policy to be clear, fair, and fully aligned with our commitment to transparent service for every customer who shops for our gently designed, real-home tested household goods. A core principle of this policy that we explicitly highlight upfront is that we do not support standalone only-refund requests without product return, in line with our operational rules that apply equally to all customers across our service regions. This policy outlines all terms, conditions, and step-by-step processes for returns and related refunds, and we encourage all customers to review it thoroughly before submitting any post-order requests.

1. Eligibility Rules for Return Requests

All return requests submitted to our team must meet the following eligibility criteria to be approved, no exceptions apply for any non-qualifying requests:

• Your return request must be submitted no later than 30 calendar days after the confirmed delivery date of your order. We strictly do not accept any return requests submitted after this 30-day window, even if the product remains unopened and unused.
• All items you intend to return must be ‌100% unopened, completely unused, and kept in their original factory packaging intact‌, with no signs of damage, staining, wear, or alteration to the product itself, its labels, or its original packaging. Any item that has been unpacked, used, or modified in any way will not be eligible for return processing.
• We explicitly do not approve any standalone only-refund requests where customers keep the purchased product while asking for full or partial monetary compensation without sending the item back to our designated return warehouse. This no only-refund rule applies to all order situations, including (but not limited to) cases of minor shipping delays, minor cosmetic variations between product photos and physical items that fall within normal production tolerance, or customer-initiated changes of mind after the order has been successfully delivered. There are zero scenarios under which we will issue a refund without the corresponding physical product being returned to and verified by our quality control team.
• Items that are marked as final sale, customized per specific personal requirements submitted by customers during checkout, or purchased during special clearance promotional events are not eligible for returns under any circumstances.

2. Step-by-Step Return Processing Workflow

To make the process simple and efficient for all our customers, we have standardized the entire return process as follows:

1. ‌Submit Your Return Application‌: Before sending any item back to us, you must first contact our customer support team to submit a formal return request. You can reach our support channels via phone at +52 (55) 5359 0856, via email at vexil@spectrumbrandsmex.com, or send a physical inquiry to our office address at Avenida 1° de Mayo No. 120, Piso 7, Oficina 702, Col. San Andrés Atoto, Naucalpan de Juárez, Estado de México, C.P. 53500, Mexico during our business hours of 9 AM to 5 PM local time on workdays. Our team will verify your order information and return eligibility within 2 business days of receiving your request.
2. ‌Receive and Use Return Authorization‌: Once your return request is approved, our support team will send you a unique official return authorization number and the exact address of our designated return warehouse. You are required to clearly mark this authorization number on the outside of the package you send back, to ensure our team can quickly identify and match your returned item to your original order. Returns sent to any address other than the designated warehouse, or packages that do not display the valid return authorization number, will not be processed and may be returned to you at your cost.
3. ‌Ship the Item Back and Track Delivery‌: You are responsible for covering the outbound shipping cost to send the returned item to our designated warehouse, unless the return request is triggered by a confirmed error on our side such as us sending the wrong product or a product with factory defects. We strongly recommend you use a trackable shipping service for the return delivery, so you can monitor the package’s transit status until it reaches our facility.

3. Verification and Refund Execution

After our warehouse team receives your returned package, our professional quality control team will complete a full inspection of the returned item within 3 to 5 business days:

• They will confirm that the item remains unopened, unused, and completely consistent with our return eligibility requirements. Once the inspection passes, the returned item will be marked as verified.
• The only-refund without return rule remains strictly enforced at this stage: no refund will be initiated before our team has received, inspected, and fully verified the physical returned item. There are no exceptions to this requirement for any order value or customer type.
• After successful verification, we will process your full product refund to the original payment method you used to place your order. The refund will typically take 5 to 10 business days to reflect in your account, with the exact timeline depending on the processing speed of your payment card issuer or third-party payment platform. We will send you a confirmation email as soon as the refund is issued, so you have clear notification of the completed transaction.

4. Exceptions and Special Notes

• If you receive a product that arrives with severe transit damage, or you receive the completely wrong item that does not match your order confirmation, you still cannot request a standalone only-refund. We will provide you with two optional solutions: you can return the incorrect or damaged item to us for a full refund, or you can choose to return the item and get a free replacement shipped to your address, with us covering all shipping costs for both the return and the replacement delivery.
• You can contact our support team within 2 hours right after placing your order to request order modifications before the package ships. If the order has already been dispatched from our fulfillment warehouse, you can no longer cancel the order directly for a full refund without return; you will need to wait until you receive the delivery, then follow the standard return process outlined in this policy to send the unopened item back for refund processing.
• For any questions or disputes related to returns and refunds, you can reach out to our support team at any time through the official contact channels listed above, and our team will work with you to find a clear, fair resolution that strictly follows the terms of this policy.